resident forms and information

An emergency is a condition that endangers human life or poses a serious danger to property. In the event of an emergency during office hours please call the office at 313-292-0810 and 911 if the situation warrants.  Management has someone on duty twenty-four hours a day, seven days a week to respond to emergencies after hours. They can be reached by calling 313-292-4624.     

When requesting an emergency work order during office hours and/or after hours the following information is necessary: your name, unit number, address, phone number where you can be reached and a clear description of the repair required or problem you are encountering. Pet owners MUST inform either the office or if after hours the person coming to complete the work that they have a pet. Pets must be in cages or under the constant control of the member until the work order is completed. Maintenance has the option whether or not to complete the call if the pet is not caged or the owner cannot control the animal.  

Maintenance are required to respond to the following situations: 

• Smoke and/or carbon monoxide detectors beeping/inoperable
• Sewer back up
• Refrigerator not working
• Toilet back up (if only one toilet in unit),  Lock outs-includes interior doors ($25 fee). Any damage to screens, locks, windows, doors, etc that are found in an effort to gain entry will be repaired and charged to the member. 
• No heat in winter months
• Plumbing leaks that may cause damage to walls, cabinets or other structures if not immediately repaired
• Call DTE energy as well as maintenance if you smell gas.
• Broken door locks or windows or anything not allowing you to secure your unit.
• In the event you have no power (other then community outage), we ask that you check your circuit breaker and reset any tripped breaker before calling maintenance. A charge of $25 will be assessed to your account if maintenance does respond and finds the cause to be a tripped breaker.      

After hour services that will be charged at $25 per hour per man to the member*: 

• Kitchen sink back up/garbage disposal
• No hot water
• Stove/oven not working  

*Any member who has a medical condition or medical emergency verified by a Doctor’s letter and such condition was adversely effected by the maintenance item will not be charged a fee.